AGENG APRIAWAN

2702438936

Degree Strata 1

Program/Study Program Business Management

Faculty/School BINUS Online Learning

Campus BULC Malang

THESIS TITLE THE INFLUENCE OF SERVICE QUALITY ON ELECTRONIC WORD OF MOUTH (E-WOM) THROUGH CUSTOMER SATISFACTION AND CUSTOMER DELIGHT BASED ON EXPECTATION CONFIRMATION THEORY (ECT) AT PT HANGAR TUJUHBELAS