MOHAMAD RAIHAN

2702441003

Degree Strata 1

Program/Study Program Business Management (PJJ)

Faculty/School BINUS Online Learning

THESIS TITLE AN ANALYSIS OF THE INFLUENCE OF HUMAN RESOURCE SERVICE QUALITY, DIGITAL TECHNOLOGY, SOCIAL MEDIA MARKETING, AND SUBJECTIVE NORMS ON CUSTOMER LOYALTY IN DIGITAL BANKING SERVICES WITH CUSTOMER TRUST AS A MEDIATING VARIABLE