MOCHAMAD REZA PAHLEVI

2802565202

Degree Strata 1

Program/Study Program Business Management

Faculty/School BINUS Online Learning

THESIS TITLE THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY: THE MEDIATION ROLE OF CUSTOMER SATISFACTION AND POSITIVE WORD OF MOUTH AS WELL AS MODERATION OF RELATIONAL BENEFITS AT PT XYZ CURRY RESTAURANT IN JABODETABEK